Returns and Refunds Policy

NÓMINA Returns and Refunds Policy

Updated: November 2025

Definitions

Company: When this policy mentions "Company," "we," "us," or "our," it refers to NÓMINA, the brand responsible for your purchase under this policy.
Customer: Refers to the individual purchasing jewelry from NÓMINA.
Product: Refers to any jewelry item sold by NÓMINA through our website.
You: A person purchasing from NÓMINA.

Returns

At NÓMINA, we want you to love your jewelry. Each piece is handcrafted and made to order, which means we do not accept returns for change of mind on personalized products.

However, if your item arrives damaged, defective, or incorrect, please contact our support team within 30 days of delivery at nominajewellry@gmail.com with photos of the issue. Our team will guide you through the replacement or refund process.

To qualify for a return or replacement:

The item must be unused and in the same condition as received.
You must provide proof of purchase.
Returns must be approved in advance by our customer service team.

Once approved, please return the product in its original packaging. Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you by email.
If approved, a refund will be processed to your original payment method within 5–10 business days.
If your return is rejected (for example, if it shows signs of use or was not authorized), we will notify you by email with the reason.

Cancellations

All NÓMINA pieces are custom-made. Orders can only be cancelled within 24 hours of purchase.
After production begins, we cannot cancel or modify orders.
If you need to make changes within this window, contact nominajewellry@gmail.com immediately.

Non-Returnable Items

We cannot accept returns or refunds for:

Custom name jewelry (since it is made uniquely for you)
Gift cards or digital products
Final sale items

Damaged or Incorrect Orders

We stand by the quality of our jewelry.
If your piece arrives damaged, incorrect, or missing parts, contact us within 30 days of receiving it. Include your order number and clear photos of the item.
We will replace or repair it free of charge.