Refund policy

Returns and Refunds Policy

Updated on: May 23, 2024

Definitions and Key Terms

To explain things as clearly as possible in this Returns and Refunds Policy, the following terms are strictly defined as:

  • Company: When this policy mentions 'Company', 'we', 'us' or 'our', it refers to NÓMINA, which is responsible for your information under this Returns and Refunds Policy.
  • Customer: Refers to the company, organization, or individual who signs up to use the Service to manage relationships with consumers or service agents.
  • Device: Any internet-connected device such as a phone, tablet, computer or any other device that can be used to access and use the Services.
  • Service: Refers to the service provided by NÓMINA as described in the relevant terms and conditions (if available) and on this platform.
  • Website: The NÓMINA site, which can be accessed via this URL: https://nominajewelry.com/
  • You: A person or entity registered with NÓMINA to use the Services.

Returns and Refunds Policy

At NÓMINA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 60-day returns policy from the date of delivery.

To be eligible for a return, your item must be in the same condition as you received it—unworn or unused, with all original tags attached. We do not accept returns on custom or personalized items.

Please note: Customers are responsible for return shipping and any associated costs. Once we have received your return, we aim to process it within 1-3 business days and issue a full refund to the original payment method.

If you have any questions or comments about our returns policy, please contact us at nominajewellry@gmail.com.

Cancellation of Order

At NÓMINA, we understand that plans sometimes change. If you wish to cancel your order, please contact us as soon as possible at nominajewellry@gmail.com.

If your custom order has not yet been produced, we may cancel it and issue a full refund. If your order has already been produced or shipped, we cannot cancel it, but you can return the items for a refund once you receive them (please see our returns policy for more information).

Discount Codes

Discount codes cannot be applied retroactively to orders that have already been placed. This means that a discount code is no longer valid once an order has been completed and confirmed. We recommend that customers check and apply their discount codes during the checkout process to ensure they receive the discount.

Product Availability and Limitations

Due to the popularity and/or limited supply of some of our products, NÓMINA may limit the number of products available for purchase. NÓMINA reserves the right to change the quantities available for purchase at any time, even after you have placed an order. In addition, NÓMINA may confirm your order but subsequently learn that the ordered product cannot be delivered. In the event that we are unable to deliver a product you have ordered, NÓMINA will cancel the order and refund your purchase price in full.

Your Consent

By using our platform, registering an account, or making a purchase, you hereby consent to our Returns and Refunds Policy and agree to its terms.

Changes to Our Returns and Refunds Policy

Should we update, amend, or make any changes to this document to accurately reflect our service and policies, those changes will be prominently posted here, unless otherwise required by law. If you continue to use the Service after changes are made, you will be bound by the updated Returns and Refunds Policy. If you do not want to agree to this or any updated policy, please delete your account or contact us at nominajewellry@gmail.com.

Contact Us

If for any reason you are not completely satisfied with any product or service we provide, please do not hesitate to contact us at nominajewellry@gmail.com. We will discuss any issues you are experiencing with our product.